Shipping & Delivery

All comfelie.com standard shipping rates and policies apply to all items when shipped to the United States, Canada, Australia, United Kingdom, Italy, Spain, France, German, including free shipping on qualifying orders. For other countries, please contact our customer service before placing the order.

SHIPPING INFORMATION

A.The time frame of order delivery is divided into two parts:

● Processing time: 1 - 2 business days

● Shipping time: 3-8 business days (excluding weekends and holidays). For rural locations, allow up to 20 business days. Shipping rates subject to change.

Ownership, Terms, and Risk

We will dispatch the order within two to three business days EXCEPT your pre-order(s). Please make sure your address details are correct as once the parcel is on its way we cannot redirect it. It is your responsibility to check and verify.

Notes:

1)  Fast Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) The shipping time does not include a 1-3 day processing period required to process your order from the date your order is placed and can take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes.

3) Customs duty is paid by the customer

Check Your Order and Shipment

You can track your order after an email confirmation has been sent to you. You can easily check the order via the online tracking page.

Normally if the orders have been shipped out (you have received the tracking number or your order status is completed), your orders cannot be canceled.

Comfelie also handles all customer service and product returns. If you need assistance with anything, please visit our Customer Service section at the end of any page of our website.

Email: support@comfelie.com